Refund & returns policy

This Refund & Returns Policy applies to purchases made from Gym Equipment Trader Ltd and is designed in accordance with the Consumer Rights Act 2015, Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and other applicable UK legislation.

Consumers benefit from statutory cancellation rights. Business customers (including gyms, schools, hotels, personal trainers, councils and other organisations) do not benefit from statutory cancellation rights unless required by law. Returns from business customers are accepted only at our discretion unless goods are faulty.

Consumers may cancel within 14 days of receiving goods by notifying us in writing. Goods must normally be returned within 30 days of delivery.

Custom-built, bespoke, specially imported, non-stock or made-to-order products cannot normally be cancelled once manufacture or shipping has commenced unless faulty or required by law.

Goods must be returned in the same condition received, securely packaged and accompanied by proof of purchase. Customers are responsible for ensuring goods are palletised where required and available for safe collection. We may reduce refunds where goods have been handled beyond what is necessary to establish their nature, characteristics and functioning.

Unless goods are faulty, customers are responsible for return shipping costs. Standard delivery charges will be refunded where required by law following a valid consumer cancellation. Premium delivery or installation charges are non-refundable once the service has been provided.

Customers must ensure suitable vehicle access, safe loading arrangements, palletisation where required and that goods are available at the agreed collection time. Failed collections, storage, redelivery or additional logistics costs may be charged.

Where goods are faulty, we may troubleshoot, repair, supply replacement parts or replace the goods before offering a refund where permitted by law. Warranty claims are separate from cancellation rights.

Opened hygiene-related products or personal accessories unsuitable for resale may not be returned unless faulty.

Accepted business returns may be subject to a reasonable restocking charge.

Refunds are normally processed within 14 days of receiving returned goods (or evidence of return where applicable) and after inspection where appropriate. Refunds are issued using the original payment method.

We are not responsible for delays caused by events outside our reasonable control including weather, customs delays, industrial action or courier disruption.

Returns Department Gym Equipment Trader Ltd 18 Bryngwyn Bach, Llanelli, United Kingdom, SA14 8SH Email: returns@gymequipmenttrader.co.uk

Nothing in this policy affects your statutory rights under the Consumer Rights Act 2015 or any other rights that cannot legally be excluded.