Privacy policy

Gym Equipment Trader is currently published as a trading name of RC Support Services Ltd, company number 14680877. Its registered office is 4 Llandafen Farm, Llanelli, Wales, SA14 9BX.

For questions about this policy or how we use personal information, email sales@gymequipmenttrader.co.uk or write to the registered office above.

• Contact and identity details, including your name, email address, phone number, company name, and correspondence.
• Enquiry details, including the products, services, quantities, delivery requirements, and installation needs you tell us about.
• Order, payment, delivery, return, warranty, and customer-service records. Payment details are handled through the payment and checkout services shown to you and are not intended to be stored by this storefront.
• Technical and usage information such as page URLs, referral and campaign information, IP-derived security data, browser information, and essential cart cookies.
• Your separate choices about enquiry handling and optional marketing.

Enquiries and quotes

We use the details you provide to answer questions, prepare quotes, check stock, and discuss delivery or installation. We do this to take steps at your request before entering a contract and, where appropriate, for our legitimate interest in operating and improving our customer service.

Orders and aftercare

We use order and contact information to supply equipment, take payment, arrange delivery, manage returns or warranties, and keep required business records. The legal bases are contract and legal obligation.

Storefront security

We use limited technical information to prevent abuse, protect the site, diagnose faults, and maintain service reliability. This supports our legitimate interests in running a secure storefront.

Marketing

We send optional email marketing only where we have a valid permission or another lawful basis. You can opt out at any time. Opting out does not stop service messages about an enquiry or order.

We share information only where needed with categories such as:

• Shopify and approved payment providers for cart, checkout, and orders;
• hosting, security, email, form, and customer-management providers;
• manufacturers, couriers, installers, and service engineers;
• professional advisers, insurers, and auditors; and
• regulators, courts, law enforcement, or other parties where required by law.

We do not sell personal information. If a provider processes information outside the UK, we will use an applicable adequacy regulation, contractual safeguard, or another lawful transfer mechanism.

We keep personal information only for as long as needed for the purpose it was collected, including responding to enquiries, providing products and services, meeting warranty commitments, resolving disputes, preventing abuse, and complying with tax, accounting, and other legal duties.

Retention periods vary by record type. When information is no longer required, it is deleted, anonymised, or securely archived where the law requires it to be retained.

Depending on the circumstances, you may ask for access to your information, correction, deletion, restriction, portability, or object to its use. Where we rely on consent, you may withdraw it at any time without affecting earlier use.

Contact us using the details above to exercise a right. We may need to confirm your identity. You can also complain to the Information Commissioner's Office at ico.org.uk/make-a-complaint.

Our cookie policy explains the storage used by this storefront and by Shopify checkout.

We will update this policy when our services or suppliers change. The current version and its effective date will be published on this page.