PRIVACY
POLICY.

1. Who We Are

Our website address is gymequipmenttrader.co.uk. We are RC Support Services Ltd, trading as The Gym Equipment Trader, a UK-based retailer of new, refurbished and used commercial gym equipment.

For any privacy-related queries, contact us at sales@gymequipmenttrader.co.uk or 01554 575 000.

2. What Data We Collect

We may collect the following personal data when you use our website or contact us:

• Name, email address, phone number and postal address
• Order information and purchase history
• IP address and browser information (for security and spam prevention)
• Communications you send us via contact or enquiry forms
• Information submitted when selling equipment to us

3. How We Use Your Data

We use your personal data to:

• Process and fulfil your orders
• Respond to enquiries and customer service requests
• Send order confirmations and delivery updates
• Comply with our legal obligations
• Prevent fraud and maintain website security

We do not sell, rent or share your personal data with third parties for marketing purposes.

4. Cookies

Our website uses cookies to improve your browsing experience. These include:

• Essential cookies — required for the site and shopping cart to function
• Analytics cookies — help us understand how visitors use the site (anonymised)
• Preference cookies — remember your settings and login status

You can control cookies through your browser settings. Disabling certain cookies may affect site functionality.

5. Third Parties

We use a small number of trusted third-party services to operate our business, including payment processors, delivery partners and email platforms. These providers only receive the data necessary to perform their services and are contractually bound to protect it.

Embedded content from other websites (e.g. videos) may collect data about you as if you had visited those sites directly.

6. How Long We Keep Your Data

We retain customer order data for up to 7 years in line with HMRC requirements. Enquiry and contact form data is retained for up to 2 years. You may request deletion of your data at any time, subject to any legal obligations we have to retain it.

7. Your Rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to or restrict how we process your data
• Request a portable copy of your data

To exercise any of these rights, contact us at sales@gymequipmenttrader.co.uk. We will respond within 30 days.

8. Data Security

We take reasonable technical and organisational measures to protect your personal data against unauthorised access, loss or misuse. Our website uses SSL encryption for all data transmission.

9. Complaints

If you have concerns about how we handle your data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at ico.org.uk or by calling 0303 123 1113.